Shipping policy

SHIPPING POLICY

At Horizon Scents, we work to process and ship orders as quickly as possible.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders are not normally processed on weekends or public holidays.

SHIPPING TIMES

Estimated delivery times are provided at checkout or on the product/order page.

Delivery times are estimates and may vary due to:

- Shipping carrier delays
- Weather conditions
- Customs processing
- Incorrect or incomplete shipping information
- Public holidays
- Other circumstances outside our control

TRACKING

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package is handed to the carrier.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a correct and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

LOST OR UNDELIVERED ORDERS

If your order does not arrive within the expected delivery period, please contact us so we can investigate the shipment with the delivery carrier.

If the carrier confirms that the package was lost or not delivered, we may provide a replacement where appropriate.

CONTACT

For shipping-related questions, please contact:

aahorizonnltd@gmail.com