Refund policy

RETURN & REFUND POLICY

At Horizon Scents, we want every order to arrive safely and as described. Due to the nature of our products, we do not accept returns simply because a customer does not like the product, fragrance, scent, or personal preference.

NO RETURNS FOR CHANGE OF MIND OR PERSONAL PREFERENCE

We do not offer refunds or returns for:

- Change of mind
- Not liking the fragrance or scent
- Product not being to your personal taste
- Choosing the wrong fragrance
- Personal preference
- Expecting a different scent or fragrance experience

Please carefully review the product description and fragrance details before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect, or unusable, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

- Your order number
- Photos of the product and packaging
- A clear photo or video showing the issue
- A description of the problem

If we confirm that the item was damaged, defective, or incorrectly shipped, we may send you a replacement item at no additional cost.

MISSING OR UNDELIVERED ITEMS

If your order does not arrive or an item is missing from your package, please contact us so we can investigate the shipment with the delivery carrier.

If the carrier confirms that the package was lost or not delivered, we may provide a replacement where appropriate.

REFUNDS

Refunds are not provided for dissatisfaction with the scent, fragrance, personal preference, change of mind, or similar reasons.

Where a refund is required under applicable consumer protection laws, we will process it in accordance with those laws.

CONTACT

For any questions regarding returns, refunds, damaged items, or replacements, please contact us at:

horizonltd000@gmail.com